Kyle, thank you for your advice! Small update: I cajoled my son into looking at it last night and eventually, he figured out that somehow theh dial up was attempting to go through the now deleted Total Access. The icons were still on the desktop. So he went to startup and connected through Earthlink 5.0, our ISP and it worked. I do have a surge protector and McAffee anti-virus, but that needs updating. This may be Windows 98 and a dial up connection, but once I got rid of Total Access the pc runs normally. I will look into avast, though. All seems to be normal, now. I just have to plow through the Gmail settings and security - after work.