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Dollar Shave Club gave me a gift I never would have expected...

adnedarn

I'm growing CPs in the Desert of Tucson, Az
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I started this service almost 2 months ago but only recently started using all the products I had ordered. So far, I am enjoying the products and the service!
Long story shortest I can make it... They messed up my first order so I called them up, service was prompt and the guy on the line was very nice and in Oregon. So I think Darlingonia! (admit it... you did too as soon as I said Oregon) so I ask the guy if he had ever seen them. He said no, so I gave a quick run down of the plant and how I'd love to see them in the wild... the guy tells me he would "Look it up after I get off work."typical brush off, right? He finishes helping me correct my order. My replacement came in within a few days and on with my life I go. But wouldn't you know it, about 1.5 weeks later I get another box from DSC. Too early for my first full size box! So, what the heck? Inside of it, I find this:
20190403050601-72f49b55-me.jpg

Uhm... Okay, I didn't order this...
Then I see this card:
20190403050601-25472fee-me.jpg

Well... that's kinda cryptic, what the heck does it mean?!!
Then this catches my eye under the packing material:
20190403050600-b1f17e4d-me.jpg

Yes, the guy actually went after work and looked up the plant... then decided it was a good idea to purchase the above book, and send it to me along with the other gifts. What company does that?!! Dollar Shave Club did that.

Bid on my $25 gift card here: $25 e-gift card to...
 

adnedarn

I'm growing CPs in the Desert of Tucson, Az
Staff member
Admin
Joined
Jul 12, 2001
Messages
9,121
Location
Tucson, Arizona USA
The mess up was 2 handles and no blades. The fix was 2 packs of blades (because each handle needs a pack of blades he said).
692adc4b5eb049c2c8125ff0e5d68dec.jpg


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That's pretty amazing! Talk about customer service, they actually LISTENED to the things you said and went out of their way to give you a personal gift! Freakin amazing!

It actually makes me consider taking a peek at their service . . .
 
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